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REFUND POLICY AND LIMITED WARRANTY

This Refund Policy and Limited Warranty shall govern the relationship with all purchasers and users of products and services from PingGPS Inc. (“Ping”). By using any products or services offered by Ping, you agree to the terms of this Refund Policy and Limited Warranty.

WARNING

THE PRODUCTS ARE NOT INTENDED TO REPLACE ACTUAL SUPERVISION OF ANIMALS, ADULTS, OR CHILDREN. PING DOES NOT GUARANTY THAT USE OF THE DEVICE WILL ENABLE LOST ANIMALS, ADULTS, CHILDREN, OR OTHER OBJECTS TO BE FOUND. YOUR USE OF THE PRODUCTS IS AT YOUR OWN RISK.

THE PRODUCTS ARE NOT LIFE SAVING DEVICES. THE PRODUCTS’ ABILITY TO REPORT LOCATION DEPEND ON MANY FACTORS. THESE FACTORS INCLUDE THE AVAILABILITY AND QUALITY OF CELLULAR SERVICE, THE LINE OF SIGHT FROM THE PRODUCTS TO SATELLITES, WEATHER CONDITIONS, BATTERY STRENGTH, AND OTHER FACTORS WHICH IMPACT COMMUNICATION SERVICES IN GENERAL. THIS LIST IS NOT A COMPLETE LIST OF FACTORS WHICH CAN IMPAIR THE USE OF THE PRODUCTS.

PING 30 DAY REFUND POLICY

To qualify for a refund, you must (a) be located within the continental United States or have purchased the device during our 2017 IndieGoGo marketing campaign and (b) return the Ping device and all accessories (collectively, the “Device”) in their original packaging, and the Device must be functional and in the same condition that you received it. You may return your Device within 30 calendar days of the date of your purchase and receive a full refund of your purchase price. We will not refund your purchase price for any Device which is damaged, which is missing parts, or which is missing its original packaging.

Unfortunately, due to shipping and data costs associated with International orders, we cannot offer a refund on any devices outside of the continental United States. In the event that you are outside of the United States and have a defective unit, we will offer a replacement device as per our warranty below.

To submit a refund claim, please contact us by mail, e-mail, or telephone as follows:

PingGPS Inc
19825 North Cove Rd, Suite 173
Cornelius, NC 28031

You will be provided return authorization number and instructions for the return of the Device. Do not return any Device without a return authorization number or written approval from PingGPS. We are not responsible for Devices returned without a return authorization number.

PING ONE YEAR LIMITED WARRANTY

BY USING THE DEVICE YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS LIMITED WARRANTY AS SET OUT BELOW. IF YOU DO NOT AGREE TO THE TERMS OF THIS LIMITED WARRANTY, DO NOT USE THE DEVICE AND RETURN IT AS SET FORTH BELOW IN THE SECTION REGARDING WARRANTY CLAIMS.

This limited warranty gives YOU specific legal rights. YOU may also have other rights which vary BASED from state to state and ON THE LAWS OF THE APPLICABLE STATE, PROVINCE, OR COUNTRY.

TO THE EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PING SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES RELATED TO THE DEVICE, ANY DOCUMENTATION RELATED TO THE DEVICE, AND YOUR USE OF THE DEVICE INCLUDING, WITHOUT LIMITATION:

(A) ANY AND ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE;
(B) ANY AND ALL WARRANTIES OF TITLE OR NON-INFRINGEMENT;
(C) ANY AND ALL WARRANTIES RELATED TO THE RELIABILITY OR ACCURACY OF THE DEVICE AND CUSTOMER’S USE OF THE DEVICE; AND
(D) ANY AND ALL WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS.

Some states, provinces, or countries do not allow the DISCLAIMER OF CERTAIN WARRANTIES so the above DISCLAIMERS may not apply to you.

in the event that applicable law does not allow the disclaimer of any implied warranties, the duration of such warranties shall be equal to the minimum duration required by applicable law. if there is no minimum duration required by applicable law, the duration of such warranties shall be equal to the warranty period.

SOME STATES, PROVINCES, OR COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

Ping warrants the Device against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original purchase of the Device by the original consumer purchaser (“Warranty Period”). This Warranty only applies when the Device is used normally in accordance with the instructions included with such Device and in accordance with all applicable laws.

Ping is the warrantor and its address is:

PingGPS Inc
19825 North Cove Rd, Suite 173
Cornelius, NC 28031

This Limited Warranty applies only to the original consumer purchaser of the Device, and this Limited Warranty may not be transferred or assigned, in whole or in party, to any other person. This Limited Warranty only applies to the Device.

Software is not covered by this Limited Warranty. Ping does not warrant that the operation of the Device will be uninterrupted or error-free. Ping is not responsible for damage arising from failure to follow instructions relating to the Device’s use. Ping does not warrant or guaranty the reliability or accuracy of the Device. Operation of the Device may be impaired or limited by any number of causes normally existing including, but not limited to, weather, electrical or magnetic interference, topography, cloud cover, and similar natural or man-made circumstances.

This Warranty does not apply to: (a) failures other than those due to a defect in materials or workmanship; (b) damage caused by accident, abuse, misuse, fire, or other external cause; (c) defects caused by normal wear and tear or otherwise due to the normal aging of the Device; or (d) claims occurring after the expiration of the Warranty Period.

OPENING THE DEVICE WILL VOID THIS WARRANTY.

WARRANTY CLAIMS

To submit a warranty claim, please contact Ping by mail, e-mail, or telephone as follows:

PingGPS Inc
19825 North Cove Rd, Suite 173
Cornelius, NC 28031

You will be provided return authorization number and instructions for the return of the Device. Do not return any Device without a return authorization number. Ping is not responsible for Devices returned without a return authorization number. Ping is not responsible for the shipping costs of returning the device but will pay the costs of shipment for replacing the Device.

If during the Warranty Period you submit a claim to Ping in accordance with this Limited Warranty, Ping will, at its option:

(i) repair the Device using new or previously used parts that are equivalent to new in performance and reliability,

(ii) replace the Device with a Device formed from new and/or previously used parts that are equivalent to new in performance and reliability, or

(iii) exchange the Device for a refund of your purchase price.

LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, in no event shall PING be liable for any indirect, incidental, special, consequential, punitive, or SIMILAR damages of any kind (WHETHER RELATED TO THE DEVICE, YOUR USE OF THE DEVICE, OR OTHERWISE) HOWSOEVER CAUSED, AT LAW OR IN EQUITY, BASED UPON STRICT LIABILITY OR IN CONTRACT OR IN TORT, INCLUDING WITHOUT LIMITATION THOSE RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, VIOLATION OF LAW, OR UNDER ANY OTHER LEGAL THEORY INCLUDING WITHOUT LIMITATION LOSS OF USE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); loss of business; LOSS OF THE USE OF MONEY; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, OR CORRUPTION OF DATA; or other financial loss.

Some states, provinces, or countries do not allow the exclusion or limitation of special, incidental, consequential, or punitive damages, so the above limitations or exclusions may not apply to you.

GENERAL TERMS

The terms of this Limited Warranty are severable. If any term of this Limited Warranty is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. This Limited Warranty is governed by the laws of the State of North Carolina without giving effect to the conflicts of laws provisions thereof.